Service Level Agreement (SLA)

Uptime Guarantee

99.99% network availability monthly

Downtime Compensation

If we fail to meet our uptime promise, we'll provide service credits:

• Every 12 hours of downtime we will provide a day of credit.

How Credits Work

• Credits applied to next month's bill
• Must request within five business days

What's Not Covered

• Planned maintenance
• Customer-caused issues
• Unexpected external events or acts of god

How to Claim

• Document downtime details
• Contact our support team
• Submit proof of interruption